Shaanxi Chenyue Information Technology Co., Ltd. (hereinafter referred to as "Chenyue Information") was established in 2005. It is an intelligent robot service provider with information technology and unique robot technology as its core. Focusing on the implementation and popularization of fully automatic unmanned robots, with robot intelligent mobile platforms and commercial operations as its main business, it builds a complete robot product matrix around commercial services, agricultural, industrial and other horizontal developments. It is widely used in many service scenarios such as hotels, restaurants, hospitals, shopping malls, factories, warehouses, parks, fields, grasslands, etc. We can provide users in various industries with complete unmanned service solutions, which can help users truly realize the full-scene implementation of intelligent unmanned services. Chenyue Information has always adhered to the purpose of improving user experience, and continued to expand the application areas of intelligent robots, bringing unlimited possibilities for human intelligent life.
Our Services
1. We can provide OEM/ODM
2. Support top and sample orders
3. We will respond to your inquiries within 24 hours
4. After delivery, we will continue to track the goods for you until you receive them. After receiving the goods, please try them and give feedback.
If you have any questions about the goods, please contact us and we will provide you with solutions.
5. In order to meet customer requirements, we also provide customers with technical support and solution design.
6. The product provides a one-year remote online and video warranty to solve your worries.
FAQ
Q1： Can the delivery robot be integrated into elevator systems?
A：Yes, it is possible. We provide an SDK/SPI platform and the necessary documentation for integration into elevator systems.
Q2：Is there a limit to the number of dining tables the food delivery robot can serve?
A：The restaurant delivery robot does not have a limit on the number of tables it can serve. The corresponding table quantities can be saved in the application program.
Q3：How can the precision of robot delivery be ensured?
A：The delivery robot is equipped with 2-3 3D cameras and a LiDAR sensor, enabling efficient and precise execution of delivery tasks.
Q4：Does it support multiple delivery robots working simultaneously?
A：The unique autonomous dispatch system can accommodate multiple delivery robots working simultaneously for efficient delivery operations.
Q5：What technical support does the robot chassis provide?
A：It provides free access to the SDK and product technical consulting support.
Q6：What is the programming language of the robot?
A：The primary programming language used is Java.
Q7：What is the maximum laser scanning distance of the robot?
A：25-meter laser detection range, capable of indoor map construction in various complex environments.
Q8：What is the maximum slopes for robot chassis?
A：5°
Q9：What is the wavelength of the UVC lights in the UV disinfection robot?
A：The UVC wavelength is 254nm, and it has a killing efficiency of 99.999% against viruses and bacteria.
Q10：Can UV lights kill viruses?
A：The UV lights used in the robot, specifically the Philips UV lights, can effectively kill all types of bacteria and viruses.
Q11：What is the capacity of the water tank and the spraying speed of the atomization disinfection robot?
A：The atomization disinfection robot is available in two options: 13L and 16L for the water tank capacity. The spraying speed ranges from 800 to 3000ml/h.
Q12：What disinfectants can be used with the atomization disinfection robot?
A：It is recommended to use hydrogen peroxide, sodium hypochlorite, and hypochlorous acid. However, the specific disinfectant brands should be evaluated independently.
Q13：Can the cleaning robot clean carpets?
A：The cleaning robot supports cleaning of marble floors, ceramic floors, tiled floors, wooden floors, rubber floors, and dust-free workshops. It does not support carpet cleaning.
Q14：How to perform daily maintenance on the cleaning robot?
A：The water tank and filter bag should be cleaned at least once a week, depending on the level of dirt in the robot’s working environment.
Q15：What is the working principle of a cleaning robot?
A：The roller brush effectively collects the debris and automatically sucks it into the vacuum box inside the robot. The 386mm wide suction sponge roller is made of a special polymer absorbent material that does not damage the floor, meeting the floor cleaning requirements of various industries.
Q16：What is the cleaning robot's moving speed and charging time? How many square meters can the robot clean in a day?
A：The cleaning robot can be set with a customizable cleaning speed ranging from a minimum of 0.1 m/s to a maximum of 0.5 m/s. It has a maximum daily cleaning coverage of 11,700 square meters.
Q17：How long do I expect to receive the samples?
A：The samples will be ready for delivery within 1-3 days after you pay for the samples and sends us the confirmed documents. Samples will be sent to you by courier and arrive at within 3-5 days.
Q18：What is the lead time for mass production?
A: Honestly, it depends on the quantity of the order and the season you place it. Usually 25-28 days depending on the general order
Q19： Can you do OEM and ODM?
A: Yes, OEM and ODM are both acceptable. Material, color and style can be customized by and we will suggest the basic quantity after discussion.
